Field Operations Technician

The role

You will maintain and repair gas detection systems installed in survey vehicles. This involves diagnosing faults, replacing hardware, and training customers on equipment and digital tools.

What you will do

• Drive to survey vehicles and customer sites to repair, maintain and install Picarro systems
• Diagnose faults across the analyzer, inertial GPS, embedded PC, wiring, tubing and cabling
• Replace faulty hardware and test the system
• Find root causes and record observations for engineers
• Install, remove and replace systems in vehicles and carry out planned maintenance
• Diagnose and troubleshoot issues remotely
• Walk drivers through simple checks and fixes by phone
• Take part in the 24/7 on-call rotation
• Keep customers and subcontractors updated on issues and repairs
• Train drivers and operators on equipment and digital tools

Required qualifications

• Based in Northern England, ideally within easy reach of Manchester or Leeds, but not further north than Newcastle
• Technical qualification in an electrical, electronic, mechanical, instrumentation, or automotive field, or equivalent hands-on experience
• Proven experience in a hands-on technical role, such as field service, maintenance, installation, or technical support
• Comfortable working with hand tools and test equipment: spanners, screwdrivers, crimpers, multimeter
• Confident with computers: Windows, web-based software, basic networking, and connecting to devices
• Methodical fault-finder
• Full UK driving licence
• Happy to drive long distances regularly, with overnight stays when needed
• Experience in a customer-facing field service or support role
• Clear, friendly communicator in English
• Organized and self-motivated
• Willing to join the 24/7 on-call rotation

Nice to have

• Experience delivering training, demonstrations, or onboarding to customers or colleagues
• Experience with vehicle electrics or installing equipment in vans and cars
• Background in instrumentation, gas detection, analyzers, or similar measurement equipment
• Some IT depth: remote access tools, Windows settings
• Experience in the gas, utilities, or energy industry
• Experience coordinating small projects or roll-outs
• Additional languages

Benefits

• Room to grow
• Company vehicle or mileage allowance
• Tools and laptop
• Competitive salary
• Occasional travel across Europe
• Yearly Christmas dinner in Geneva

About the company

Picarro is the world's leader in timely, trusted, and actionable data using enhanced optical spectroscopy. Their solutions are used in a wide variety of applications including natural gas leak detection and atmospheric science.