Service Delivery Manager

The role

The Service Delivery Manager leads delivery across a global book of work and manages complex client projects. This role focuses on delivering projects with high service levels and converting delivery to revenue swiftly.

What you will do

• Own and evolve the Service Delivery strategy
• Lead delivery transformation initiatives including automation and tooling
• Drive process maturity improvements and embed standards
• Own key delivery and financial outcomes across the global book of work
• Provide senior people leadership and own delivery culture
• Lead and act as subject matter expert on assigned projects
• Build relationships with clients to onboard details and data
• Liaise with clients and technical teams to define project deliverables
• Lead internal teams to prioritize project work
• Create and maintain regular proactive communications with stakeholders

Required qualifications

• Highly driven, results oriented, no detail too small individual
• Strong organizational and time management skills
• Ability to manage multiple streams of work
• Financial market awareness including market participants, trading, market data and regulatory themes
• Strong commercial acumen
• Expertise in establishing delivery operating models, standards, and metrics
• Advanced stakeholder management and escalation leadership
• Highly developed decision-making skills
• Experience driving transformation initiatives
• Technology-minded with foundational understanding of Hosting, Network, Systems, Cloud, Software, and IT Operations
• Excellent written and verbal communication skills
• Strong proficiency in MS PowerPoint, Excel, Word and MS Project

Nice to have

• 10+ years’ relevant experience including PMP, Prince2 or PSM certification

About the company

Pico fuels the global capital markets community by providing market data services and customized managed infrastructure solutions. It is a global company headquartered in New York with offices in Chicago, London, Singapore, Hong Kong and Tokyo.