Senior Operational Product Manager

The role

The Senior Operational Product Manager drives cross-functional operational improvement initiatives across multiple business domains. They design and implement programs to increase efficiency at scale and build stakeholder relationships to influence organizational change.

What you will do

• Lead operational excellence programs across 2+ business domains.
• Coordinate cross-functional teams to build improvement portfolios.
• Execute 10-12 major operational transformation programs annually.
• Achieve measurable efficiency improvements across 2+ domains within the first year.
• Manage complex operational challenges from discovery through delivery.
• Orchestrate stakeholder relationships and dependencies across multiple concurrent initiatives.
• Coach and mentor team members and business stakeholders on advanced methodologies.
• Make strategic decisions balancing competing factors across domain priorities.
• Identify high-volume operational workflows where AI-assisted tools or agents can reduce manual work.
• Build and iterate operational AI tools, agent workflows, and agent skills.

Required qualifications

• 8+ years of experience in operational excellence, process improvement, program management, or similar roles.
• 3+ years of program leadership experience managing complex multi-stakeholder initiatives.
• Six Sigma Black Belt certification from an accredited provider, or Lean Master certification, or PMP with multiple process project completions.
• Proven track record of leading large-scale operational transformation programs with measurable impact.
• Strong analytical and problem-solving skills.
• Advanced communication and influence skills.
• Cross-functional collaboration expertise.
• Technology or product organization experience with knowledge of product development lifecycle and agile methodologies.
• Advanced knowledge of operational excellence frameworks and business process optimization methodologies.
• Experience with enterprise-level operational tools and systems.
• Change management and organizational development expertise.
• Senior leadership collaboration experience working with VP+ executives.

Nice to have

• Bachelor's degree in Business, Engineering, Operations Management, or related field
• Master's degree in Business Administration, Engineering, or related field
• One or more advanced methodology certifications such as Six Sigma Master Black Belt, Advanced Lean, PMI advanced credentials (PgMP, PMI-ACP, PMI-RMP), Certified ScrumMaster (CSM), or Prosci Change Man
• Exposure to agentic automation or low-code operational tooling

Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Discretionary bonuses may be granted each year based on company performance

Before you apply

• Remote team members must live and work in the United States (territories excluded).
• Remote team members must have access to reliable, high-speed internet.
• Pie utilizes AI-powered tools to assist in the initial screening of applications.
• Pie may use AI assistant video tools during interviews.

About the company

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. They leverage technology to transform how small businesses buy and experience commercial insurance.