Team Lead, Collections

The role

You will own the end-to-end process for past-due receivable collections and be accountable for the bad debt recovery rate. You will lead a team of individual contributors alongside BPO and offshore partners to drive collection, litigation, and settlement outcomes.

What you will do

• Own Pie's bad debt recovery rate and drive collection success against targets
• Set and enforce service-level agreements across the collection lifecycle
• Own and improve the collection assignment process and vendor preference lists
• Prioritize collection effort on a risk basis
• Ensure compliance with FDCPA, Regulation F, TCPA, and state debt-collection laws
• Serve as the top-level point of contact for collection issues and escalations
• Partner with Product and Engineering to build collections systems and automations
• Manage litigation decisions, billing, documentation, and judgment readiness
• Manage collection vendors and create vendor scorecards
• Lead, develop, and manage the performance of the collections team, BPO, and offshore resources

Required qualifications

• High school diploma or GED
• 3+ years of team leadership or people management experience, including managing performance
• 2+ years of vendor management experience
• 1+ year of experience with data analysis and an understanding of workers' comp operational practices
• A strong understanding of Pie's products and systems
• Working knowledge of debt-collection regulations — the FDCPA, Regulation F, and the TCPA — and applicable state laws
• Communicate clearly and convincingly in writing and out loud
• Analyze and solve simple to complex problems independently
• Comfortable with G-Suite tools, Salesforce, collaboration tools, and basic office machines
• Intermediate data reporting and analytic skills
• Intermediate organizational skills

Nice to have

• Associate's or Bachelor's degree
• 1+ year of Premium Audit experience
• Experience in commercial insurance
• 1+ year of experience managing BPO or offshore teams
• LEAN Certification

Benefits

• Competitive cash compensation
• Comprehensive health plans
• Generous PTO
• Future focused 401k match
• Generous parental and caregiver leave
• Discretionary bonuses may be granted each year based on company performance

Before you apply

• Remote team members must live and work in the United States (territories excluded)
• Remote team members must have access to reliable, high-speed internet
• By submitting your application, you acknowledge and consent to Pie utilizing AI technologies to assist in our evaluation process

About the company

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. They leverage technology to transform how small businesses buy and experience commercial insurance.