Card Services - Operations Manager

The role

You will shape and scale the operational infrastructure for card-issuing and embedded payments business. You will manage day-to-day operations including BIN/ICA sponsorship, processor management, and card lifecycle operations.

What you will do

• Own end-to-end card issuing operations including network onboarding and credential management.
• Manage BIN/ICA sponsorship activities and quarterly network requirements.
• Serve as an operational partner to payment networks, card processors, and fintech clients.
• Coordinate with third-party card issuing processors across the card lifecycle.
• Monitor program and operational performance to develop scalable processes.
• Partner with Compliance, Risk, Technology, Product, and Client Care.
• Troubleshoot complex operational issues across networks, processors, and clients.
• Support audits, examinations, certifications, and internal reviews.
• Identify opportunities to make the business stronger and more efficient.

Required qualifications

• 3–5 years of experience in card issuing and payment network operations.
• Hands-on knowledge of BIN/ICA sponsorship, credentials, certifications, and quarterly reporting.
• Prior experience working with a card-issuing sponsor bank is required.
• Experience working directly with payment networks, processors, fintechs, or card program partners.
• A solid understanding of card lifecycle operations including transaction processing, disputes, chargebacks, settlement, and reconciliation.
• Bachelor’s degree or equivalent combination of education and relevant experience.
• Strong attention to detail to manage multiple operational priorities in a regulated environment.
• Excellent communication and relationship-management skills.
• A collaborative, solutions-oriented mindset.

Nice to have

• Experience with third-party card issuing processors is strongly preferred.

Benefits

• medical
• dental
• vision
• 401k
• other benefits

About the company

Piermont Bank is a boutique specialty commercial bank focused on serving modern businesses with a digital first approach. It is the first cloud native bank launched in the United States.