Mid-Market Customer Success Manager

The role

This person will serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts. They will manage onboarding, implementation, and renewal conversations while collaborating with internal teams and third-party vendors.

What you will do

• Serve as the primary relationship owner for a portfolio of existing mid-market gas station accounts.
• Build trust with owner-operators through regular, proactive communication.
• Monitor account health and identify retention risk.
• Support renewal conversations and identify expansion opportunities.
• Team up with a Mid Market Onboarding Manager to ensure a smooth onboarding experience.
• Coordinate across internal teams and third-party vendors to keep onboarding on schedule.
• Troubleshoot operational issues that arise during and after go-live.
• Partner with Sales to ensure a smooth handoff from contract signature to onboarding kickoff.
• Feed customer and operational insights back to Product/Operations.

Required qualifications

• 3–5+ years in customer success, account management, or client services in a B2B environment with operational or technical complexity.
• Experience managing a low-volume, high-value account portfolio.
• Demonstrated project management ability.
• Comfortable holding renewal and expansion conversations.

Nice to have

• Experience in FinTech, payments, or financial services.
• Familiarity with fuel retail or adjacent operations: POS systems, fuel dispenser/tank monitoring, payment processing, or EMV.
• Prior experience in fuel, convenience retail, petroleum distribution, or a similarly regulated field-services industry.
• Experience with CRM/CS platforms (Salesforce, Gainsight, HubSpot, Intercom, or similar).

About the company

Piston is a fintech company built specifically for the fuel space. The company grew 364% over the past year and closed its Series A in July.