Regional Director, Customer Success - EMEA

The role

The Regional Director, Customer Success is the senior-most leader in EMEA. You will lead the regional CS organization and personally manage a portfolio of strategic accounts.

What you will do

• Lead, develop, and grow the EMEA Customer Success organization
• Own the regional renewal book end to end
• Carry a portfolio of the region's most strategic accounts personally
• Serve as the final internal and external escalation point for EMEA Customer Success matters
• Own client health tracking across the region
• Partner with the SVP, Sales EMEA on account coverage and pipeline alignment
• Lead technical teams with credibility
• Use AI and automation to surface client health, pacing, and renewal-risk signals
• Represent EMEA client needs in product roadmap discussions

Required qualifications

• 6+ years in digital media, ad tech, or agency roles
• 2+ years leading and developing teams
• Demonstrated experience as a senior escalation point for Tier 1 media clients
• Deep YouTube expertise
• 1.5+ years hands-on-keyboard execution of campaigns in Google Ads and/or DV360
• Proven ability to lead technical teams, including programmatic traders
• Experience partnering with Sales on retention, renewals, and expansion in a revenue-accountable capacity
• Strong data analysis and reporting skills
• Based in the UK

Nice to have

• CTV and cross-platform video experience alongside YouTube
• Experience building or scaling a Customer Success function at distance from headquarters

About the company

Pixability is an AI-driven technology company that empowers brands and agencies to maximize the value of video advertising across YouTube and CTV. Its solutions are used by top media agencies and brands.