Staff AI Engineer - USA

The role

You will build and scale an AI Agent platform that handles high-volume, real-time conversational workflows. You will design APIs, services, and infrastructure to power multi-turn, cross-channel customer interactions.

What you will do

• Build and scale the AI Agent platform.
• Design and implement APIs, services, and infrastructure for multi-turn, cross-channel interactions.
• Own the full lifecycle including architecture, implementation, deployment, and reliability.
• Prototype rapidly and iterate with live interaction data.
• Implement observability, monitoring, and operational best practices.
• Collaborate with engineers, product managers, and AI/ML scientists.

Required qualifications

• 10+ years of professional software engineering experience.
• Experience with at least one modern language such as Go, Python, or Elixir.
• 1+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Proven success designing and maintaining distributed or high-throughput systems.
• Strong problem-solving ability and comfort navigating ambiguity in large-scale systems.
• Excellent communication skills.
• Willingness to work across the entire stack.
• Ability to thrive in a fast-paced environment with shifting priorities.

Nice to have

• 2+ years of professional experience deploying and maintaining AI agents in production environments that interact with tools, APIs, or real-world workflows.
• Practical experience designing and implementing evaluations for LLM behavior.
• Strong understanding of prompt design, context engineering, and guardrail strategies.
• Experience with modern agent frameworks such as LangGraph, CrewAI, or AutoGen.
• Hands-on experience with fine-tuning and data curation.

Benefits

• Open and transparent culture
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time, plus three 4-day summer holiday weekends
• Excellent medical, dental, and vision benefits
• 401k Plan with company matching
• Bi-annual swag drops with cool Podium gear and apparel

About the company

Podium builds an AI Workforce that helps local businesses turn every conversation into revenue. They build AI for customers, AI tools for themselves, and use AI in every role across the company.