AI Enterprise Customer Success Manager

The role

You will support relationships with high-value, strategic clients to ensure satisfaction and product adoption. You will help demonstrate product value and assist in retaining and increasing revenue from your customer portfolio.

What you will do

• Serve as the primary post-sales point of contact for Enterprise business customers
• Drive and increase adoption and utilization of podium products
• Oversee various projects across different departments
• Help clients set performance goals and analyze performance
• Manage the lifecycle of the customer portfolio
• Anticipate and address potential challenges
• Maintain documentation and SOPs for customer account details
• Report product value in weekly syncs, monthly check-ins, and quarterly EBRs
• Engage with customers during the renewal process to secure renewals
• Track cases, bugs, and ongoing projects

Required qualifications

• 3+ years of Enterprise Customer Success experience
• Experience in Automotive, Home Services, or a similar industry
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Understanding of AI capabilities and trends, with experience integrating AI-driven solutions into daily work or team processes
• Ability to identify and highlight customer ROI and business value
• Strong ability to think at scale while balancing customer experience outcomes
• Excellence in achieving net retention goals and contributing to revenue and engagement metrics
• Strong skills in being a thought leader for the team and company
• Proven success in helping clients make better decisions
• Success in effectively decreasing churn, increasing revenue, and wowing customers
• Experience working in professional services, managed services, or a SaaS company
• Ability to think like an owner

Benefits

• Open and transparent culture
• Life insurance
• Long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time
• Three 4-day summer holiday weekends
• Medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with Podium gear and apparel
• HQ gym with local professional coaches and classes
• Onsite HQ child care center, subsidized for employees

About the company

Podium builds an AI Workforce that helps local businesses turn every conversation into revenue. They have crossed $150M in AI ARR and deployed more than 20,000 AI Employees.