AI Onboarding Specialist - Automotive

The role

The AI Onboarding Specialist handles the initial implementation and onboarding of new customer accounts with a focus on AI agents. This role involves managing account connections, conducting team trainings, and building new internal processes.

What you will do

• Primary contact during the first 30 days of the new customer experience
• Podium product expert
• Manage potential escalations within the first 30 days
• Coordinate all account connections
• Ensure product adoption through various outreach methods and health scoring of accounts
• Implement and configure AI agents
• Ensure effective hand-off to CSMs after the onboarding period is over
• Conduct full-team trainings for all locations in every account
• Coordinating and responding to client issues
• Building new processes and working with different departments

Required qualifications

• 1-2 years of experience in a customer onboarding/implementation role
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• A bachelor's degree in business or a similar field
• Exceptional written and communication skills
• Experience communicating directly with clients
• Proven track record of managing multiple concurrent projects with varying complexity levels
• Excellent problem-solving skills
• Self-starter with prior experience navigating complex customer environments
• Ability to sort through large volumes of data and drive insights and results
• Interest in further understanding and working with AI agents

Nice to have

• Experience in SaaS is a plus
• A growth-oriented approach to AI
• Experience with Gainsight and Salesforce

Benefits

• Transparent culture
• Great opportunities for career growth
• Life insurance, long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Excellent medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with cool Podium gear and apparel
• A stellar HQ (Utah) gym with local professional coaches and classes offered
• Onsite HQ (Utah) child care center, subsidized for employees

About the company

Podium builds an AI Workforce that helps local businesses turn every conversation into revenue. They have deployed more than 20,000 AI Employees and helped customers generate over $13B in revenue.