Regional Customer Success Manager (Automotive)

The role

You will own the success and health for a segment of Podium's Automotive customers. You will develop strategies to increase engagement, mitigate churn, and ensure customers get the most out of the Interaction Management platform.

What you will do

• Serve as the primary post-sales point of contact for small business customers
• Utilize product and industry knowledge to increase adoption and utilization of products
• Help customers achieve maximum value and business objectives
• Identify opportunities for upselling and cross-selling within existing accounts
• Engage with customers during the renewal process to secure renewals and drive retention
• Conduct regular check-ins to assess satisfaction and offer solutions to optimize usage
• Act as the primary point of contact for customer inquiries, issues, and escalations
• Develop strong relationships to become a trusted advisor
• Act as a customer advocate by relaying feedback to product and engineering teams

Required qualifications

• 1+ years in a customer-facing role, such as Customer Success Manager, Account Manager, or Client Services Manager
• Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in real-world contexts
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical abilities
• Technically adept and able to grasp complex software concepts quickly
• Empathetic and customer-centric mindset
• Results-driven with a focus on meeting and exceeding customer satisfaction and retention goals
• Collaborative team player

Nice to have

• A growth-oriented approach to AI
• Experience with customer success platforms and tools
• Familiarity with CRM and customer support software
• Knowledge of online reputation management and customer feedback processes

Benefits

• Open and transparent culture
• Life insurance
• Long and short-term disability coverage
• Paid maternity and paternity leave
• Fertility Benefits
• Generous vacation time
• Three 4-day summer holiday weekends
• Medical, dental, and vision benefits
• 401k Plan
• Bi-annual swag drops with Podium gear and apparel

About the company

Podium builds an AI Workforce that helps local businesses turn every conversation into revenue. They have crossed $150M in AI ARR and deployed more than 20,000 AI Employees.