Product Manager - Automotive & AI Products

Melbourne, Australia. Posted 24 days ago

The role

You will own automotive products in Australia, including the Operator AI-powered employee. You will shape how AI helps dealers respond to enquiries, convert leads, and deliver customer experiences.

What you will do

Define the strategy and roadmap for Operator and automotive AI products in Australia
Set goals and metrics and track adoption, conversion and revenue impact for dealers
Define how AI handles automotive scenarios including quality and escalation to human staff
Work with data and engineering teams to evaluate AI performance and prioritise improvements
Conduct weekly user research with dealer principals, sales, BDC and service teams
Communicate goals and results to the executive team and across the company

Required qualifications

3-5 years of product management experience in a fast-paced environment
Experience on messaging platforms or tools and growing user adoption
Experience shipping AI, LLM-based or automation products, or a strong understanding of how they are built and evaluated
Strong grounding in customer research and prioritisation
Ability to communicate and present across multiple levels of leadership
Right to work in Australia

Nice to have

Experience in automotive retail or dealership software
Familiarity with Australian dealer groups, OEMs and common DMS/CRM platforms
Experience with SaaS products for small and medium-sized businesses

Benefits

Open and transparent culture
$650/month health and wellbeing allowance
4 weeks of annual leave
Melbourne CBD office with end-of-trip facilities and bike storage
Snacks and drinks always stocked
Catered lunch the last week of every month

About the company

Podium builds an AI Workforce that helps local businesses turn every conversation into revenue. They build AI for customers and use AI in every role across the company.