Engineering Manager

The role

You will lead a small, senior engineering team building AI-powered customer experience agents. You will set technical direction, write code, and partner with Product, Ops, and CX to ship applied AI.

What you will do

• Define the AI technical strategy for CX.
• Own the technical roadmap for AI-powered customer experience agents.
• Write code, review PRs, prototype agent capabilities, and debug production issues.
• Partner with Product, CX, and Ops to identify and ship AI agent workflows.
• Establish success metrics for agent performance and prioritize the roadmap.
• Design reliable agent architectures including orchestration, tool use, and guardrails.
• Lead and grow a small, senior engineering team.
• Drive observability and reliability across the AI agent stack.

Required qualifications

• 7+ years of software engineering experience building and operating production systems.
• At least 2 years leading or managing engineering teams.
• Proven experience developing and shipping LLM-powered, conversational AI, or agentic systems.
• Track record of delivering customer-facing products end-to-end.
• Ability to partner with cross-functional stakeholders to translate business needs into technical solutions.
• Deep systems design expertise.
• Demonstrated technical leadership.
• Experience defining and driving technical strategy and roadmaps for AI-driven customer experiences.
• Ability to hire, mentor, and develop high-performing engineering teams.
• Experience managing and mentoring engineers and driving performance.
• Hands-on experience with LLM and agent development, including prompt engineering, RAG, tool usage, and orchestration frameworks.
• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Nice to have

• Familiarity with conversational AI infrastructure such as telephony, messaging APIs, or chat platforms at scale
• Experience with AI/ML evaluation and observability, including instrumentation for quality, drift detection, and continuous improvement

Benefits

• Comprehensive medical, dental, and vision plans
• Options for flexible spending accounts (Health Care FSA) and health savings accounts (HSA)
• Unlimited paid time off
• 10 company holidays
• Fully paid parental leave
• Meaningful equity
• 401K retirement plans
• Guaranteed life insurance
• Short- and long-term disability coverage
• Monthly stipends for internet, mobile plans, and wellness perks
• One-time home office reimbursement
• Company provided equipment including a MacBook and monitor

Before you apply

• Candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, ME, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI.

About the company

Point's mission is to make homeownership more valuable and accessible. They are a category defining company in home equity that has raised over $175M from investors.