Automated Retail Technical Operations Engineer

Redmond, Washington, United States. Posted a month ago

The role

You will ensure the seamless operation of a vending machine network. You will provide remote troubleshooting, diagnostics, and technical guidance while analyzing machine performance data.

What you will do

Collect, analyze, and interpret machine performance data.
Support the integration and continuous improvement of key systems.
Enhance data flow, user experience, and operational efficiency across platforms.
Implement and refine proactive monitoring strategies.
Identify and implement improvements, automation opportunities, and efficiency gains.
Develop and maintain comprehensive documentation and training materials.
Monitor and maintain the performance of a nationwide kiosk network.
Lead remote diagnostics and resolution of complex technical issues.
Manage escalated and complex support tickets.
Partner with software and field vendors to resolve complex issues.

Required qualifications

Five (5) to seven (7) years of relevant professional experience or a demonstrated equivalent level of expertise.
In-depth knowledge of vending machine technology, hardware, software, and networking such as UPS, switches, hubs, etc.
Strong data analysis and reporting skills using tools like Power BI or Tableau.
Proven track record of working effectively on cross-functional teams and collaborating with vendors.
Advanced proficiency in using remote diagnostic and troubleshooting tools.
Experience with Microsoft Azure environments, Windows domains, and InTune remote PC configuration and management.

Nice to have

Experience within the automated retail, vending machine industry, or technology-based company.
Experience with process automation and scripting is a plus.

Benefits

Competitive cash-based compensation programs.
100% employer-paid healthcare premiums for you.
Generous paid family leave.
Employer-paid life insurance.
Employer-paid long and short-term income protection insurance.
US Employees: 401k Employer Matching.
UK/IRE/MX Employees: Pension Employer Contributions.
Fitness reimbursement.
Commuter benefit.
LinkedIn learning.
Comprehensive relocation package for certain roles.

Before you apply

For roles in the United Kingdom, candidates will need the right to work.
For roles in Ireland, this role requires the right to live and work in the Republic of Ireland.
In some cases, for roles in Ireland, the Company may be able to arrange a visa.

About the company

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.