Business Operations Manager, Direct-to-Consumer

The role

This role supports the growth and operational success of TPCi's direct-to-consumer business across automated retail and ecommerce channels. The person will manage sales planning, inventory, and business operations to ensure products are available to customers.

What you will do

• Analyze sales, inventory, and assortment performance to identify business opportunities and risks
• Develop forecasts and business recommendations that support revenue and inventory objectives
• Monitor key performance metrics and communicate actionable insights to stakeholders
• Manage merchandising, inventory, and product availability processes across direct-to-consumer channels
• Support business initiatives, new launches, and market expansion efforts through operational planning and execution
• Identify opportunities to improve processes, systems, and overall business efficiency
• Coordinate with teams across supply chain, logistics, marketing, technology, and operations
• Act as a central point of communication for business performance, operational issues, and key initiatives
• Manage business data, reporting, and system configuration to support operational accuracy
• Maintain and validate product, inventory, and sales data within business systems

Required qualifications

• Five (5) to seven (7) years of relevant professional experience in business operations, sales operations, inventory planning, category management, retail operations, ecommerce operations, supply chain
• Bachelor's degree in Business, Supply Chain, Operations, Economics, Marketing, Data Analytics or a related field or a demonstrated equivalent level of applicable experience
• Experience using data and business metrics to drive operational or commercial decisions
• Experience managing multiple projects or operational initiatives simultaneously
• Strong communication skills with the ability to translate business needs into actionable plans
• Ability to travel up to 3 times a year domestically and internationally

Benefits

• Competitive cash-based compensation programs
• 100% employer-paid healthcare premiums for you
• Generous paid family leave
• Employer-paid life insurance
• Employer-paid long and short-term income protection insurance
• US Employees: 401k Employer Matching
• UK/IRE/MX Employees: Pension Employer Contributions
• Fitness reimbursement
• Commuter benefit
• LinkedIn learning
• Comprehensive relocation package for certain roles

About the company

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.