Sr. Retail Operations Manager

The role

This position supports tactical day-to-day sales operations and ensures integration and workflows with other teams and systems. The role involves managing Automated Retail locations and serving as the primary contact for assigned retail partners.

What you will do

• Serve as the primary point of contact for assigned retail partners.
• Manage the deployment and ongoing support of Automated Retail locations.
• Partner with Sales, Logistics, Legal, Marketing, Net Operations, Merchandising, and external partners.
• Lead day-to-day account management by coordinating issue resolution.
• Lead and contribute to strategic initiatives to enhance customer experience and support Automated Retail growth.
• Prepare retailer business reviews, presentations, business updates, and performance reporting.
• Represent The Pokémon Company International professionally in all customer interactions.

Required qualifications

• Bachelor's degree or equivalent professional experience.
• 8+ years of experience in Account Management, Customer Success, Retail Operations, Business Operations, Sales Operations, or a related customer-facing role supporting large retail organizations.
• Experience building and managing customer relationships with large retail organizations.
• Strong project management, organizational, and problem-solving skills.
• Excellent written, verbal, and presentation skills.
• Ability to influence cross-functional teams and manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Excel, PowerPoint, and other business productivity tools.
• Ability to travel up to 4 times a year domestically and internationally.

Nice to have

• Direct experience supporting national or regional grocery retailers is strongly preferred.
• Experience supporting grocery retail merchandising, net operations, or field operations.
• Experience in the vending, kiosk, automated retail, or self-service technology industry.
• Experience supporting retail deployment or store development initiatives.
• Experience with Airtable, CRM platforms, Power BI, or similar business systems.

Benefits

• Competitive cash-based compensation programs.
• 100% employer-paid healthcare premiums for you.
• Generous paid family leave.
• Employer-paid life insurance.
• Employer-paid long and short-term income protection insurance.
• 401k Employer Matching for US Employees.
• Pension Employer Contributions for UK/IRE/MX Employees.
• Fitness reimbursement.
• Commuter benefit.
• LinkedIn learning.
• Comprehensive relocation package for certain roles.

Before you apply

• For roles in the United Kingdom, candidates will need the right to work.
• For roles in Ireland, this role requires the candidates to have the right to live and work in the Republic of Ireland.
• The Company may be able to arrange a visa in some cases.

About the company

The Pokémon Company International manages the Pokémon property outside of Asia and is responsible for brand management, licensing and marketing, the Pokémon Trading Card Game, the animated TV series, home entertainment, and the official Pokémon website.