Staff Product Manager (Runtime Team)

The role

This senior product leader will own the platform including the runtime for serving conversations, the inference layer, and the data infrastructure. You will set strategy for infrastructure areas and work closely with engineering leadership.

What you will do

• Own product strategy for runtime, inference, and the data platform
• Set direction on build-vs-buy and self-host-vs-managed tradeoffs for model serving
• Build and own the evaluation framework for runtime and inference performance
• Partner with infrastructure and platform engineering leadership to sequence a technical roadmap
• Own how conversation data flows into and out of the platform
• Translate technical constraints into decisions for the business
• Lead and influence a cross-functional group of engineers, data scientists, and infrastructure specialists
• Represent this area in exec-level conversations on cost, capacity planning, and platform risk

Required qualifications

• 6+ years of product management or related technical experience
• Track record owning infrastructure, ML/data platform, or runtime-adjacent products
• Bachelor’s degree (or foreign equivalent) in Computer Science, Engineering, Statistics, or a related field involving AI/ML or distributed systems, or equivalent industry experience
• Strong working knowledge of inference and model-serving infrastructure
• Experience with data platform decisions including pipelines and residency/compliance constraints
• Ability to operate at a senior level by setting direction and mentoring junior PMs
• Entrepreneurial mindset
• Exceptional cross-functional communication skills

Benefits

• Participation in the company’s employee share options plan
• Tenure-Based PTO: 25 holidays initially, increasing up to 32 holidays
• Flexible working from home policy
• Work from outside of the UK for up to 6 months each year
• TELUS Health EAP 24/7
• Enhanced parental leave
• Bike2Work scheme
• Annual learning and development allowance
• One-off WFH allowance
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven
• Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

About the company

PolyAI is the Agentic Dialog Platform for building the conversational enterprise. The company automates customer service through lifelike voice assistants.