Forward Deployed Engineer, Agentic AI

United Kingdom. Posted 2 days ago

The role

You will own customer agents from scoping to production. You will design conversation behavior, write code to connect agents to customer systems, and manage live deployments.

What you will do

Own agents in production end to end
Scope with customers and design conversations, tools, and guardrails
Build in Agent Studio and ADK
Integrate CRMs, booking engines, payment flows, and APIs in Python
Work across SIP, telephony, and contact-centre platforms
Debug live calls by identifying issues in speech recognition, models, prompts, or integrations
Build eval sets from real calls and run A/B tests
Turn customer solutions into reusable tools, templates, or product changes
Act as technical lead for customer engineering, operations, and executive teams
Use coding agents and LLM tooling daily

Required qualifications

Shipped LLM-powered agents or conversational systems to real users
Strong Python skills
Experience with production code, APIs, and integrations
Several years in a technical, customer-facing engineering role
Experience being on call for broken systems

Nice to have

Voice and telephony: SIP, IVR, CCaaS platforms, real-time audio
Evals and experimentation, or an ML background
Regulated industries such as healthcare, utilities or financial services
Go or C++, or high-throughput real-time systems

Benefits

Participation in the company's employee share options plan
Tenure-Based PTO: 25 holidays initially, increasing to 32 after 2 years of service
Flexible working from home policy
Work from outside the UK for up to 6 months each year
TELUS Health EAP 24/7
Enhanced parental leave
Bike2Work scheme
Annual learning and development allowance
One-off WFH allowance
Company-funded fertility and family-forming programmes
Menopause care programme with Maven
Private healthcare and dental cover, discounts on gym members and relaxation apps, and access to a range of mental health programs

About the company

PolyAI is the Agentic Dialog Platform for building the conversational enterprise. It serves hundreds of enterprises across 75 languages and 25 countries.