Manager, Data and Analysis

The role

The Manager, Data and Analysis ensures the integrity and utility of data assets supporting the National Maternal Mental Health Hotline. This role leads data management infrastructure, data visualization, and quality improvement processes. The person will manage the CQI Specialist and deliver reporting to HRSA stakeholders and PSI leadership.

What you will do

• Oversee and manage Hotline data collection systems and telecommunications platforms
• Lead design and continuous improvement of data collection processes and tools
• Establish and enforce data governance standards and validation protocols
• Develop and maintain routine reports for internal assessment and external requests
• Conduct multi-layered analysis of Hotline data to identify trends and anomalies
• Design and maintain performance dashboards and data visualizations
• Lead development of Monthly, Quarterly, Mid-Year, Annual, and EOY reports
• Directly supervise the CQI Specialist
• Conduct quarterly training and refresher courses for the administrative team
• Participate in required Hotline meetings

Required qualifications

• Master's degree in a relevant field (public health, social science, statistics, data science, or related discipline)
• Minimum four years of experience with a focus on data and statistical analysis, analytic methods, and data management
• Minimum one year of experience in data/metrics analysis and trends projection for a call center, hotline, or comparable contact center environment
• Demonstrated experience managing or leading teams in the areas of data utilization, analysis, and reporting
• Proficiency in data collection platforms, reporting tools, dashboards, and telecommunications or CRM systems
• Excellent verbal and written communication skills
• Strong attention to detail
• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS)
• Must possess optimal (high) internet speeds
• Access to a quiet, secure, private office space for remote work
• Must maintain 24/7 mobile availability for response coordination and continuity of operations during emergencies
• Excellent computer proficiency (Google Suite)

Nice to have

• Training or demonstrated experience in visual design, interaction design, data visualization, or similar disciplines

Benefits

• Fully remote, asynchronous work environment
• Ongoing professional development opportunities
• Medical, dental, and vision coverage
• Two weeks vacation
• Holidays
• Sick leave
• Three personal days
• Twelve weeks inclusive parental leave
• Retirement plan option with organization-provided match

Before you apply

• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check (administered by HHS)
• Must be able to commit to the Postpartum Support International vision and mission
• Must maintain 24/7 mobile availability for response coordination during emergencies

About the company

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources.