Hotline Counselor

The role

The Hotline Counselor facilitates engagement with help-seekers of the National Maternal Mental Health Hotline. You will deliver psychosocial support, referrals, and resources to pregnant and postpartum individuals and their support systems.

What you will do

• Answer incoming telephonic, text, and chat inquiries
• Conduct assessments to determine the nature of the contact
• Provide immediate psychosocial support, evidence-based information, and brief interventions
• Educate help-seekers about perinatal mental health resources and services
• Refer help-seekers to appropriate services and resources within approved directories
• Maintain complete, accurate, detailed, and timely documentation of cases in Salesforce
• Ensure professionalism in the virtual workspace and communication platforms
• Ensure the privacy and confidentiality of each help-seeker and their information
• Attend and participate in routinely scheduled meetings, trainings, and development exercises

Required qualifications

• Licensed Mental Health Clinician (Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist)
• Licensed Healthcare Professional with experience in maternal and child health (Nurse, Nurse Midwife, Nurse Practitioner, Physician Assistant, or Psychiatrist)
• National or State-Certified Doula, Lactation Consultant, Childbirth Educator, or Peer Specialist
• Two (2) years’ work experience in your profession, working with the maternal and child health population
• Professional liability insurance coverage of at least $1,000,000 per occurrence, $3,000,000 aggregate
• Proficiency in using software applications such as Microsoft Office, Google Workspace, Zoom, internet browsers, and search directories
• Ability to manage conflict and tolerate distress while assisting help-seekers
• Ability to multitask and handle potentially unpredictable and high-acuity contacts
• Ability to work independently and carry out assignments to completion
• Ability to adapt to immediate changes and requirements outlined in policies, procedures, processes, and guidances
• Must possess optimal (high) internet speeds
• Must utilize a quiet and secure office space

Nice to have

• A bachelor's degree in a related field (psychology, social work, counseling, etc.)

Benefits

• Fully remote, asynchronous work environment
• Ongoing professional development opportunities
• Medical, dental, and vision coverage
• Two weeks vacation
• Holidays
• Sick leave
• Three personal days
• Twelve weeks inclusive parental leave
• Retirement plan option with an organization-provided match

Before you apply

• Must complete and clear a Non–Sensitive Tier II - Moderate Check and Clearance background check
• Must complete all training as required by Postpartum Support International training policies and procedures
• Must be able to attend 2 weeks (80 hours) of training, Monday – Friday, 6:00 am – 2:00 pm or 4:00 pm – 12:00 am, before starting shift
• Must be able to commit to the Postpartum Support International vision and be passionate about its mission

About the company

Postpartum Support International (PSI) works to promote awareness, prevention, and treatment of mental health issues related to childbearing. PSI supports families, provides expert training to providers, and creates a bridge between families and informed resources.