Bilingual Hotline Counselor

The role

You will answer calls, texts and chats on the National Maternal Mental Health Hotline. You will give psychosocial support, referrals and resources to pregnant and postpartum individuals and their families.

What you will do

• Answer incoming telephone, text and chat inquiries and assess each contact.
• Give immediate psychosocial support, evidence-based information and brief interventions.
• Educate help-seekers about perinatal mental health resources and refer them to appropriate services.
• Document cases in real time in Salesforce, following policies and procedures.
• Communicate with your remote team during your shift, including via Slack.
• Protect the privacy and confidentiality of each help-seeker.
• Attend scheduled meetings and trainings required for the Hotline.

Required qualifications

• Fluency in Spanish.
• Licensed mental health clinician (such as Professional Counselor, Social Worker, Psychotherapist, Psychologist, or Marriage and Family Therapist), or licensed healthcare professional with maternal and
• Two years' work experience in your profession with the maternal and child health population.
• Professional liability insurance of at least $1,000,000 per occurrence and $3,000,000 aggregate.
• Proficiency with Microsoft Office, Google Workspace, Zoom, internet browsers and search directories.
• Ability to manage conflict and tolerate distress while assisting help-seekers.
• Ability to multitask and handle unpredictable, high-acuity contacts.
• Ability to work independently and adapt to changes in policies and procedures.
• Passion for the organization's mission.
• Optimal high-speed internet and a quiet, secure private workspace.
• Ability to sit, stand, walk, speak and hear regularly, and to use a keyboard and read a screen extensively.

Nice to have

• A bachelor's degree in a related field such as psychology, social work or counseling.

Benefits

• Medical, dental and vision coverage.
• Two weeks of vacation, holidays, sick leave and three personal days.
• Twelve weeks of inclusive parental leave.
• Retirement plan option with an organization match.
• Fully remote, asynchronous work environment.
• Ongoing professional development opportunities.
• A culture focused on respect, value and support.

Before you apply

• Must clear a Non-Sensitive Tier II Moderate background check administered by HHS.
• Must complete all required training under Postpartum Support International policies, including 80 hours of training before the shift starts.
• Must have professional liability insurance at the stated coverage levels.

About the company

Postpartum Support International promotes awareness, prevention and treatment of mental health issues related to childbearing. It also operates the federally funded National Maternal Mental Health Hotline, available 24/7.