Group Director, Consumer Services

The role

The Group Director, Consumer Services is a senior client relationship and revenue leader for lead-generation businesses. This person manages a portfolio of D2C clients, drives expansion revenue, and leads a team of Account Directors using AI-native workflows.

What you will do

• Own net revenue retention and expansion MRR for the division
• Personally own executive relationships across the top 30–40% of the portfolio by MRR
• Run monthly executive check-ins and weekly priority account check-ins
• Maintain an accurate weekly retention forecast
• Track vertical-specific marketing signals like cost-per-lead and speed-to-lead
• Diagnose risk early and lead quarterly plans for the top 10% of the portfolio
• Partner with Account Directors to build value-based business cases
• Identify and lead Consumer Services expansion paths
• Keep the Salesforce pipeline current and accurate
• Directly manage Account Directors and oversee the Associate Account Director pod

Required qualifications

• Department leadership and management experience
• 10+ years of leadership experience in a digital marketing agency
• Lead-generation client work across personal finance, home services, hospitality, or other D2C verticals at the AD level or above
• Experience managing a P&L for profitable growth
• Deep marketing fluency in lead-gen funnels
• Channel and program strategy expertise in local and multi-location paid search and local SEO
• Measurement expertise in attribution methodology for offline conversions
• Familiarity with regulatory and compliance considerations relevant to lead-gen verticals
• Experience presenting to and pushing back on C-suite and VP stakeholders
• Expertise in contract negotiation, client retention, and client growth
• Proven track record delivering high NPS and retention metrics
• Extensive knowledge of owned, earned, and paid marketing channels

Nice to have

• Familiarity with Consumer Services-specific platforms and tools

Before you apply

• Must be legally eligible to work in the U.S.

About the company

Power Digital is an AI-Native Growth Firm that combines talent and proprietary technology to help brands grow. They use an AI operating system called Omega and an intelligence layer called Iris to drive business outcomes.