VP of Strategy, Consumer Services

The role

The VP of Strategy is the senior strategy and performance lead embedded in a vertical CX Division. They own the strategy behind each client's book, lead strategy for the Division's Top 15 clients, and coach Account Directors and Group Directors.

What you will do

• Own the strategy and performance standard across the Division's book and track every client against goal
• Drive recovery plans for clients below goal
• Serve as strategy and performance lead for the Division's Top 15 and Pareto clients
• Step in on at-risk and escalated accounts and prescribe remediation plans
• Support pitch narratives and forecasting for priority clients
• Design cross-channel strategies and playbooks
• Drive Omega, Goals + Composer adoption and the Power Circuit across the Division
• Coach Account Directors on strategy, performance diagnosis and client conversations
• Partner with Learning and Development on strategist certification
• Support quarterly growth planning sessions and QBRs

Benefits

• Base salary plus commission opportunities
• Medical, dental and vision insurance with up to 100% employer contribution toward employee monthly premium
• 401(k) with 4% employer matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter of paid Volunteer Time Off
• Fully flexible work: remote, in-office or hybrid
• One-time $100 USD work-from-home stipend added to first paycheck
• Employee Assistance Program
• 12 observed U.S. national holidays plus 2 mental health recharge days per year
• Growth and leadership opportunities
• Ongoing development programs
• Quarterly awards with prize money and recognition

Before you apply

• Must be legally eligible to work in the U.S.

About the company

Power Digital is an AI-native growth firm that combines strategists, creatives, analysts and technologists with its Omega AI operating system and Iris intelligence layer. The firm describes itself as people-first and an Equal Opportunity Employer.