Business Analyst Junior+ [Antifraud & Disputes]

The role

The Business Analyst will join the Antifraud & Disputes team to prevent fraud and develop prevention processes. This role involves implementing controls across bank products and customer journeys.

What you will do

• Gather, analyze, and document business requirements for fraud prevention tools and processes
• Analyze existing fraud prevention processes and identify opportunities for improvement
• Investigate gaps in fraud controls, including false positives, false negatives, operational bottlenecks, and data quality issues
• Translate business requirements into clear specifications and development tasks for Engineering and Data teams
• Support the implementation and improvement of fraud prevention controls across existing and new products
• Collaborate with Operations and Design teams to improve investigation workflows and case management tools
• Analyze operational metrics to evaluate fraud control effectiveness and identify areas for optimization
• Coordinate with cross-functional teams to support solution development, implementation, and rollout
• Maintain clear and up-to-date documentation of business processes, requirements, and implemented solutions

Required qualifications

• 1+ year of experience as a Business Analyst, Product Analyst, or in a related role (including internships)
• Experience gathering, documenting, and managing business requirements
• Understanding of business processes and basic process modeling techniques
• Basic SQL skills or willingness to develop them
• Ability to translate business needs into clear requirements for technical teams
• Basic understanding of system integrations, APIs, and data flows
• Analytical and structured thinking with the ability to identify problems and evaluate possible solutions
• Good communication skills and ability to work with cross-functional teams
• B2 or higher English level

Nice to have

• Experience working with BI tools such as Superset or Tableau
• Basic understanding of fraud prevention concepts, including transaction monitoring, risk scoring, alert management, and case management
• Familiarity with microservices architecture or event streaming technologies such as Kafka
• Spanish language skills

Benefits

• Relocation support to Georgia with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation Policy: Annual leave and paid sick leave as per applicable policies

About the company

platacard is a high-tech environment with a team of smart and revolutionary people. The company values innovative spirit, honest feedback, and a supportive team.