Business Analyst Middle+ [Disputes]

The role

You will take ownership of Dispute Management processes within the Antifraud & Disputes team. You will optimize dispute resolution, reduce costs, and improve customer experience by working across product, operations, and technology.

What you will do

• Take end-to-end ownership of Dispute Management processes
• Analyze and improve key business metrics like Operational Cost and Compensation Cost
• Improve dispute decision-making processes and automated decisioning solutions
• Gather, analyze, and document business requirements, user stories, and process flows
• Coordinate cross-functional initiatives involving Product, Engineering, CRM, Payment Processing, Analytics, and Operations
• Work with operational teams to investigate issues and improve workflows
• Formulate and prioritize improvement hypotheses based on metrics
• Support delivery throughout the full development lifecycle

Required qualifications

• 3+ years of experience as a Business Analyst / Product manager / Product owner
• Experience managing complex end-to-end processes or initiatives involving multiple teams and stakeholders
• Process-oriented thinking and experience designing and improving operational workflows
• Stakeholder management skills
• Product thinking and analytical mindset
• Experience working at the intersection of product development and operations
• Ability to gather, document, and manage business requirements
• Basic technical understanding of systems and integrations
• B2 or higher English level

Nice to have

• Experience with Dispute Management, chargebacks, or customer claims processes
• Experience working in Antifraud or Fraud Prevention domains
• Experience in fintech, banking, or financial services

Benefits

• Relocation support to Cyprus or Georgia with assistance for employee and family
• Flexible work from office or remote
• Healthcare Coverage
• Education Budget for language lessons, professional training and certifications
• Wellness Budget for mental health and fitness activity reimbursements
• Annual leave and paid sick leave

About the company

platacard is a high-tech environment with a team of smart and revolutionary people who challenge the status quo of incumbent finances.