Business Analyst Middle+ [Delivery, Colombia]

The role

You will work at the intersection of operations, product, engineering, and analytics to digitize operational processes. You will translate business needs into product requirements and improve delivery performance.

What you will do

• Gathering and structuring business requirements from operational teams
• Translating requirements into clear development tasks
• Developing Ambassador Delivery scenarios and internal tools
• Improving ambassador performance monitoring and incentive management processes
• Analyzing operational workflows and identifying bottlenecks
• Formulating hypotheses and running A/B tests and experiments
• Supporting the digitization and optimization of operational processes
• Defining key performance metrics and collaborating with Product Analytics
• Working with Product, Engineering, and Operations teams to support implementation

Required qualifications

• 3+ years of experience as a Business Analyst
• Strong understanding of product development processes, product metrics, and continuous product improvement
• Experience gathering and documenting business requirements and translating operational needs into development tasks
• Hands-on experience with hypothesis generation, experimentation, and A/B testing
• Strong analytical skills and ability to work with data, reporting, and Product Analytics teams
• Willingness to work closely with local operational teams, including on-site visits
• Confident use of Claude or other AI tools in daily work
• Strong communication and stakeholder management skills
• Independence, proactivity, and ability to manage diverse tasks in a fast-changing environment
• B2 or higher English level
• Willingness to relocate to Colombia and work on-site with local teams

Nice to have

• Spanish language skills
• Experience with operations-heavy products, logistics, delivery, or internal operational tools

Benefits

• Relocation support to Colombia with assistance for the employee and their family
• Flexible work from our office or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation Policy: Annual leave and paid sick leave

About the company

platacard is a high-tech environment with a team of smart and revolutionary people who challenge the status quo of incumbent finances.