Product Manager Middle+/Senior [Delivery]

The role

You will take ownership of Ambassador Delivery, an in-house bank card delivery channel in Mexico. You will develop the ambassador mobile app, internal operational tools, and processes to improve delivery efficiency, customer activation, and cross-sell performance.

What you will do

• Own the development and performance of Ambassador Delivery as a product and operational channel
• Analyze product and operational metrics to drive data-driven improvements
• Improve customer activation and cross-sell conversion through the ambassador channel
• Optimize delivery completion rates, cost per meeting, and ambassador productivity
• Develop and improve ambassador incentive schemes
• Enhance the ambassador mobile app and internal management tools
• Build and improve operational dashboards for regional teams
• Formulate hypotheses, run experiments, and evaluate impact on metrics
• Collaborate with Operations, regional managers, Engineering, and Analytics teams
• Develop the Ambassador Platform toward a task-based model

Required qualifications

• 4+ years of experience as a Product Manager
• Strong analytical skills and hands-on experience working with product and operational metrics
• Ability to independently analyze performance data and translate insights into improvements
• Experience defining and tracking KPIs and working with dashboards
• Experience formulating product hypotheses and prioritizing initiatives
• Strong understanding of end-to-end operational processes
• Experience designing and running A/B tests and product experiments
• Strong stakeholder management and communication skills
• Hands-on approach and willingness to dive deep into operational details
• B2 or higher English level

Nice to have

• Previous experience as a Product Analyst or Data Analyst
• Experience with delivery, logistics, field operations, or other operations-heavy products
• Hands-on experience with SQL, BI tools, or advanced product analytics

Benefits

• Relocation support to Mexico with assistance for the employee and their family
• Flexible work from one of our offices or remote
• Healthcare Coverage
• Education Budget: Language lessons, professional training and certifications
• Wellness Budget: Mental health and fitness activity reimbursements
• Vacation Policy: Annual leave and paid sick leave as per applicable policies

About the company

platacard is a high-tech environment with a team of smart and revolutionary people who challenge the status quo of incumbent finances.