Account Executive, Sales and Service (Fairfield University)

The role

Account Executives act as the primary liaison between the client base and the Collegiate Athletics Department. They are responsible for renewing and growing season ticket accounts and generating new business through outbound calls, email marketing, and face-to-face presentations.

What you will do

• Sell ticketed sports including Men and Women’s Basketball and Lacrosse
• Perform stadium tours, on-site presentations, and outbound calls
• Service inbound calls for the Athletic Department
• Meet or exceed sales goals while providing customer service
• Grow sales portfolio by attracting additional business leads
• Manage and retain season ticket members and group sales clients
• Facilitate season ticket member upgrades and seat requests
• Maintain records of prospects and customers within the ticketing database
• Make a minimum of 30 connections with fans daily
• Work home games and season ticket member events

Required qualifications

• Previous customer service or retail sales experience
• Computer proficient (Microsoft Word, Excel, Outlook)
• Detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others
• Ability to take initiative
• Ability to encourage collaboration, flexibility, equity and inclusion
• Ability to work nights and weekends when needed
• Walking, standing, bending and carrying of light office items is required

Nice to have

• Bachelor’s degree
• Experience with ticketing software and CRM program
• Experience with Paciolan software

About the company

Playfly Sports is a full-service sports marketing and media company. It enables brands to engage with sports fans through linear, digital, and experiential assets.