Playsports
Consultant, Sales and Service (Ball State)
Muncie, Indiana, United States. Posted 29 days ago
The role
Consultants act as the primary liaison between the client base and Ball State Athletics Department. They renew and grow season ticket accounts and generate new business through outbound calls, email, and in-person meetings.
What you will do
- Sell all ticketed sports through season tickets, mini plans, group sales, single games, and donations.
- Conduct outbound sales efforts via phone, email, text, and in-person meetings.
- Service inbound sales inquiries and provide customer support.
- Build and maintain relationships with season ticket holders, premium clients, group leaders, donors, and new prospects.
- Schedule and execute stadium tours, arena appointments, and off-site presentations.
- Manage a large portfolio of accounts focusing on retention and upgrades.
- Track interactions and sales activities using the ticketing CRM/database.
- Collaborate with local businesses to generate leads and sell corporate/group packages.
- Work home games and events to support sales initiatives and deliver service to fans.
- Support ticket sales strategies, promotions, and retention programs.
Required qualifications
- Previous customer service or retail sales experience.
- Computer proficient (Microsoft Word, Excel, Outlook).
- Detail oriented.
- Excellent communication, presentation and listening skills.
- Ability to work well with others and comfortable taking initiative.
- Ability to encourage collaboration, flexibility, equity and inclusion.
- Ability to work nights and weekends when needed.
- Walking, standing, bending and carrying of light office items is required.
Nice to have
- Bachelor’s degree
- Experience with Ticketmaster software
- Hubspot CRM experience
- Experience in ticket sales
Before you apply
- Unable to sponsor or take over sponsorship of an employment visa for this role at this time
About the company
Playfly Sports is a full-service sports marketing and media company. They manage college and high school multimedia rights, uniform branding, and sports sponsorship platforms.