Vice President, Ticket Sales and Service (Boston Legacy FC)

The role

The VP, Ticket Sales & Service leads ticket sales and membership service functions for the Boston Legacy FC partnership. This role is responsible for revenue strategy, team leadership, sales execution, and member retention.

What you will do

• Lead ticket sales and service strategy for the Boston Legacy FC partnership.
• Establish annual revenue, retention, service, and activity goals.
• Lead, coach, and develop ticket sales and service leaders and staff.
• Oversee day-to-day operations and financial performance.
• Serve as the principal liaison to Boston Legacy FC leadership.
• Develop and execute the annual business plan, sales plan, and operating budget.
• Build and communicate sales strategies, procedures, and processes.
• Identify and evaluate new revenue opportunities and target markets.
• Track and report revenue, retention, and service results.
• Maintain individual sales goals and participate in high-value sales opportunities.

Required qualifications

• Demonstrated success achieving revenue goals and leading ticket sales or service functions.
• Experience hiring, coaching, developing, and managing sales and service teams.
• Experience developing annual business plans, operating budgets, revenue forecasts, performance reports, and sales strategies.
• Strong financial and business judgment.
• Excellent communication, presentation, negotiation, and listening skills.
• Strong organizational, administrative, and time management skills.
• Proven problem-solving and decision-making ability.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Ability to lead a collaborative, flexible, equitable, and inclusive work environment.
• Ability to work nights and weekends as needed.
• Walking, standing, bending, and carrying light office items are required.

Nice to have

• Ten or more years of sports ticket sales experience preferred, including at least six years in ticketing leadership.
• Bachelor's degree preferred but not required.
• Experience with ticketing software and customer relationship management programs preferred.

Before you apply

• We are unable to sponsor or take over sponsorship of an employment visa for this role at this time

About the company

Playfly Sports is a full-service sports marketing and media company that enables brands to engage with sports fans through scaled linear, digital, and experiential assets.