Consultant, Sales and Service (University of the Pacific)

The role

Consultants act as the primary liaison between the client base and the University's Athletics Department. They renew and grow season ticket accounts and generate new business through outbound calls, email, and in-person appointments.

What you will do

• Sell ticketed sports including Men and Women's Basketball
• Generate revenue through renewals, upgrades, and group tickets
• Prospect and maintain relationships via phone, email, text, and in-person
• Make a minimum of 60 outbound calls daily
• Manage and retain premium seating, season ticket members, and group sales
• Set and execute out-of-office and arena tour appointments
• Service general fan questions and convert inquiries into ticket packages
• Maintain accurate records in the ticketing database
• Work home games and season ticket member events
• Provide customer service to fans, donors, sponsors, and prospective buyers

Required qualifications

• Previous customer service or retail sales experience
• Computer proficient (Microsoft Word, Excel, Outlook)
• Detail oriented
• Excellent communication, presentation and listening skills
• Ability to work well with others
• Ability to take initiative
• Ability to encourage collaboration, flexibility, equity and inclusion
• Ability to work nights and weekends when needed
• Walking, standing, bending and carrying of light office items is required

Nice to have

• Bachelor's degree
• Experience with ticketing software and CRM program
• Experience ActiveCampaign CRM
• Experience in ticket sales
• Vivenu ticketing software experience

About the company

Playfly Sports is a full-service sports marketing and media company. They manage college and high school multimedia rights, uniform branding, and sports sponsorship platforms.