Director, Sales and Service (Virginia Commonwealth University)

The role

The Director, Sales and Service will manage all ticket sales and service for Virginia Commonwealth University. This department head will direct ticket sales for all ticketed sports, service existing accounts, and manage Aspire staff.

What you will do

• Recruit, hire, train, and supervise sales and service staff
• Monitor, manage, and evaluate staff performance
• Lead, motivate, develop, and retain Sales and Service staff
• Run day-to-day operations of the Fan Relationship Management Center
• Act as the principal liaison of Playfly Aspire Group with the athletic department
• Develop and execute approved annual business, sales plan and operating budget
• Develop, present, and communicate ticket sales strategies, procedures, and processes
• Identify, explore, and research new sales opportunities
• Track and report daily, weekly, and monthly sales figures
• Handle accounting, partner invoicing, commission reporting, and staff timecard/payroll approval

Required qualifications

• Minimum of 3-5 years of sports ticket sales experience
• Excellent communication, presentation and listening skills
• Strong organizational, administrative and time management skills
• Proven problem-solving ability
• Computer proficient (Microsoft Word, Excel, Outlook)
• Available to work athletic events including home games and special events in evenings and on weekends as needed
• Work is sedentary in nature
• Walking, standing, bending and carrying of light office items is required

Nice to have

• At least 2 years of leadership experience preferred
• Bachelor’s Degree preferred
• Experience with ticketing software (Paciolan) and CRM programs preferred

Before you apply

• Unable to sponsor or take over sponsorship of an employment visa for this role at this time

About the company

Playfly Sports is a full-service sports marketing and media company that enables brands to engage with sports fans through scaled linear, digital, and experiential assets.