Enterprise Account Manager

Sydney, Australia. Posted 3 months ago

The role

You will manage high-value enterprise client relationships and drive platform adoption for SaaS operating systems. You will handle post-sale transitions, executive stakeholder management, and commercial growth through renewals and expansions.

What you will do

Partner with Sales Reps for seamless post-sale handoffs and client onboarding
Serve as the primary strategic point of contact for enterprise clients
Build relationships from day-to-day operators to senior management
Prepare and deliver quarterly business reviews and strategic roadmap alignments to C-suite executives
Take ownership of the regional renewal pipeline and negotiate contract renewals
Identify opportunities to cross-sell and upsell features, modules, or user seats
Advocate for feature requests to global product, engineering, and support teams
Establish customer success best practices to scale the regional footprint

Required qualifications

3–5 years of account management or customer success experience managing high-touch, enterprise accounts in a complex B2B SaaS environment
Exceptional communication and presentation skills
Proven experience navigating complex enterprise organizational structures and presenting to C-suite stakeholders
A strong background in AdTech, MarTech, Ecommerce, or Retail Media
Proven experience managing commercial conversations, handling contract renewals, and hitting expansion or net revenue retention quotas
Must be based in the Sydney metro area
Ability to occasionally travel regionally as client needs arise

Nice to have

Familiarity with Order Management Systems (OMS), ad servers, CRM integrations (like Salesforce), digital/programmatic advertising, or automated billing reconciliation

Benefits

Competitive salary and variable compensation
Superannuation
Comprehensive health benefits
Early-stage stock options
Flexible work environment
Company laptop
Mobile phone reimbursement
Gym membership reimbursement
Professional development opportunities
Regular company lunches, social events, and team activities

About the company

Placements AI is building the operating system for advertising. The company transforms how digital media publishers, broadcasters, retail media networks, and eCommerce businesses manage advertising operations through AI-powered technology and automation.