Customer Success Manager (D&I - South Korea)

The role

You will manage and expand strategic relationships with military and governmental agencies in South Korea. You will serve as a trusted advisor to drive adoption and retention of satellite imagery and geospatial intelligence solutions.

What you will do

• Serve as the primary point of contact and trusted advisor for military and governmental customers.
• Build and maintain relationships across senior leadership and technical stakeholders.
• Partner with customers to integrate Planet's data into defense and government operations.
• Navigate South Korean military and government structures to identify decision-makers.
• Own the customer relationship throughout the contract lifecycle to support renewals and expansion.
• Develop strategic customer success plans to translate mission requirements into outcomes.
• Act as the internal voice for South Korean customers to influence product development.

Required qualifications

• 4+ years of experience working directly with the South Korean Defence Forces and/or government intelligence agencies.
• Active armed forces reserve member or military veteran with experience in a relevant intelligence role.
• Demonstrated operational experience utilizing satellite imagery, remote sensing, or geospatial intelligence data.
• Bachelor's degree in a relevant field.
• Ability to build relationships across government ministries and agencies.
• Exceptional negotiation, communication, and presentation skills.
• Ability to work independently in a remote environment.
• Excellent verbal and written communication skills in Korean.
• Professional working proficiency in English.

Nice to have

• Previous Account Management or Customer Success experience supporting South Korean military, defense, or government customers.
• Deep understanding of South Korean defense and intelligence organizations, government procurement processes, and key national security initiatives.
• Experience supporting intelligence operations, defense modernization, border security, or disaster response.
• Familiarity with geospatial platforms and analytical tools such as ArcGIS, QGIS, or Google Earth Engine.
• Experience translating operational intelligence requirements into technology adoption or workflow improvements.

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.