Customer Success Manager

The role

The Customer Success Manager will handle global small-customer business and partner relationships in the Asia-Pacific region. The role focuses on retaining and expanding customers through a low-touch model using geospatial imagery products.

What you will do

• Ensure customers adopt and see value in products
• Provide low-touch onboarding and training
• Deliver support to ensure successful service delivery
• Communicate consistently with clients throughout the contract life-cycle
• Work closely with Finance, Product, Sales and other teams
• Set expectations for clients and partners
• Initiate negotiations and execute contract renewals and expansions
• Identify opportunities for upselling or expanding product use

Required qualifications

• 2+ years of relevant work experience
• Bachelor’s Degree in relevant field
• Good working knowledge of geospatial technologies, GIS or Remote Sensing
• Ability to manipulate geometries, convert file types, and perform basic operations within a GIS environment (QGIS, ESRI, etc)
• Working proficiency in Japanese
• Experience working with GIS applications (QGIS, ESRI, GEE etc.)
• Experience working with customers in the Asia-Pacific region
• Excellent verbal and written communication skills in English
• Ability to successfully communicate and coordinate with international customers and sales team
• Creative problem solving skills
• Proactive work style
• Ability to multitask and prioritize job requirements

Nice to have

• Working knowledge of Salesforce (SFDC)
• Sales negotiation skills

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.