Customer Success Manager, Global Tech Touch

The role

The Customer Success Manager handles global small-customer business and partner relationships in the EMEA and AMER region. This person will retain and expand customers through a low-touch model using geospatial imagery products.

What you will do

• Ensure customers adopt and see value in products
• Provide low-touch onboarding and training
• Deliver support to ensure successful service delivery
• Communicate consistently with clients throughout the contract life-cycle
• Work closely with Finance, Product, Sales and other teams
• Set expectations for clients and partners
• Initiate negotiations and execute contract renewals and expansions
• Identify opportunities for upselling or expanding product use

Required qualifications

• 4+ years of relevant work experience
• Bachelor’s Degree in relevant field
• Good working knowledge of geospatial technologies, GIS or Remote Sensing
• Ability to manipulate geometries, convert file types, and perform basic operations within a GIS environment (QGIS, ESRI, etc)
• Experience working with GIS applications (QGIS, ESRI, GEE etc.)
• Excellent verbal and written communication skills in English
• Ability to successfully communicate and coordinate with international customers and sales team
• Creative problem solving skills
• Proactive work style
• Ability to multitask and prioritize job requirements
• Aptitude to adapt to change

Nice to have

• Working knowledge of Salesforce (SFDC)
• Sales negotiation skills

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Before you apply

• Applications are reviewed on a rolling basis
• This posting may be removed earlier than projected if a suitable pool of applications has been received

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.