Customer Success Manager, Global Tech Touch

Arlington, VA. Posted 28 days ago

The role

The Customer Success Manager handles global small-customer business and partner relationships in the EMEA and AMER region. This role focuses on retaining and expanding customers through a low-touch model.

What you will do

Ensure customers adopt and see value in products
Provide low-touch onboarding and training
Deliver support to ensure successful service delivery
Communicate consistently with clients throughout the contract life-cycle
Work closely with Finance, Product, Sales and other teams
Set expectations for clients and partners
Initiate negotiations and execute contract renewals and expansions
Identify opportunities for upselling or expanding product use

Required qualifications

4+ years of relevant work experience
Bachelor’s Degree in relevant field
Good working knowledge of geospatial technologies, GIS or Remote Sensing
Ability to manipulate geometries, convert file types, and perform basic operations within a GIS environment (QGIS, ESRI, etc)
Experience working with GIS applications (QGIS, ESRI, GEE etc.)
Excellent verbal and written communication skills in English
Ability to successfully communicate and coordinate with international customers and sales team
Creative problem solving skills
Proactive work style
Ability to multitask and prioritize job requirements
Aptitude to adapt to change

Nice to have

Working knowledge of Salesforce (SFDC)
Sales negotiation skills

Benefits

Comprehensive Medical, Dental, and Vision plans
Health Savings Account (HSA) with a company contribution
Generous Paid Time Off in addition to holidays and company-wide days off
16 Weeks of Paid Parental Leave
Wellness Program and Employee Assistance Program (EAP)
Home Office Reimbursement
Monthly Phone and Internet Reimbursement
Tuition Reimbursement and access to LinkedIn Learning
Equity
Commuter Benefits (if local to an office)
Volunteering Paid Time Off

Before you apply

Applications are reviewed on a rolling basis
Posting may be removed earlier than projected if a suitable pool of applications has been received

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.