Customer Success Manager

The role

You will serve as a trusted advisor to strategic agencies in North America to help them derive value from satellite imagery and geospatial solutions. You will drive product adoption, deepen customer engagement, and identify growth opportunities within your portfolio.

What you will do

• Build trusted relationships with customers to help them achieve strategic goals using Planet’s technology.
• Drive product adoption through onboarding, training, and tailored guidance on best practices.
• Identify expansion and renewal opportunities, partnering with Sales to secure long-term value for customers.
• Advocate for customer needs internally to influence product development and roadmap prioritization.
• Collaborate with Sales, Product, and Marketing to develop use cases and engagement strategies.
• Provide proactive support and account planning for key renewals, budget cycles, and legislative timelines.
• Champion change for customers navigating a rapidly evolving geospatial landscape.

Required qualifications

• 4+ years of experience in Customer Success, Account Management, or related roles.
• Bachelor’s degree in a relevant field.
• Understanding of public sector workflows, procurement processes, and funding cycles.
• Ability to communicate technical concepts to a wide range of audiences.
• Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
• Excellent organizational skills to manage multiple accounts and priorities.
• A curious, ever-learning mindset and the drive to keep digging deeper.
• Solid human and organizational intelligence to tailor approaches for government agencies.
• Willingness to travel as needed.

Nice to have

• Prior experience working directly with federal, state or municipal government agencies.
• Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response.
• Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
• Experience navigating data-sharing agreements or government contract mechanisms.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Before you apply

• Applications are reviewed on a rolling basis.
• This posting may be removed earlier than projected if a suitable pool of applications has been received.

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.