Customer Success Manager, Defence & Intelligence

The role

You will manage and expand relationships with strategic military and governmental agencies across Asia. You will act as the main point of contact to ensure customer value, retention, and satisfaction by integrating Planet data into customer workflows.

What you will do

• Act as the lead point of contact for military and governmental agencies.
• Partner with customers to understand mission requirements and integrate Planet data into geospatial workflows.
• Navigate interagency relationships and identify key stakeholders across ministries.
• Own the renewal process and identify opportunities for growth.
• Act as the internal Voice of the Customer to influence the product roadmap.
• Develop and execute Success Plans with clear KPIs for customers.
• Identify new customer use cases to achieve value expansion.

Required qualifications

• 2+ years of experience working directly with Defence Forces and/or National Government agencies.
• Bachelor’s degree in Business, Communications, Marketing or a relevant field.
• Excellent verbal and written communication skills in Mandarin.
• Professional working proficiency in English.
• A solid grasp of GIS, remote sensing, or satellite imagery applications.
• Ability to build connections across ministries and maintain relationships with officials and technical end-users.
• Exceptional negotiation and presentation skills.
• Ability to work independently in a remote environment.
• Excellent problem-solving skills and ability to multitask.
• Willingness to travel.

Nice to have

• Active armed forces reserve or veteran as a relevant intelligence professional.
• Account Management or Customer Success experience serving military and/or government customers.
• Understanding of government agencies, procurement processes, and initiatives related to defense & intelligence and emergency management.
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.

Benefits

• Paid time off including vacation, holidays and company-wide days off
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Volunteering Paid Time Off

About the company

Planet designs, builds, and operates the largest constellation of imaging satellites in history. The company is both a space company and a data company.