Customer Success Manager II, Commercial Markets

The role

You will manage and expand relationships with customers in commercial markets, specifically the agriculture vertical. You will help customers maximize the value of Planet's imagery and geospatial solutions by integrating data into business workflows.

What you will do

• Take accountability for gross and net retention metrics across a book of business.
• Partner with Account Executives to build unified commercial strategies.
• Map out long-term account trajectories to identify capacity gaps, risks, and expansion opportunities.
• Co-create success plans and QBRs to measure business impact and ROI.
• Build relationships across complex stakeholder networks.
• Lead cross-functional internal teams through critical account milestones.
• Navigate high-stakes customer situations with composure.

Required qualifications

• 6+ years of experience in Customer Success, Account Management, or a strategic customer-facing role.
• Good working knowledge of remote sensing, GIS, or geospatial imagery products.
• Track record of acting as a thought partner by asking reframing questions.
• Solid understanding of commercial business models.
• Situational awareness to adjust tone and detail for different audiences.
• Excellent verbal and written communication skills in English.
• Flexibility to support global business needs, including availability for US calls.
• Willingness to travel.

Nice to have

• Experience as a Customer Success Manager or Account Manager.
• Proficiency in using CRM and CS tools (e.g., Salesforce, Gainsight, Zendesk).
• Ability to translate customer data into actionable insights.
• Experience leading organizational change management efforts.
• Experience working within the utility or oil & gas sector.

Benefits

• Comprehensive Medical, Dental, and Vision plans
• Health Savings Account (HSA) with a company contribution
• Generous Paid Time Off in addition to holidays and company-wide days off
• 16 Weeks of Paid Parental Leave
• Wellness Program and Employee Assistance Program (EAP)
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Equity
• Commuter Benefits (if local to an office)
• Volunteering Paid Time Off

Before you apply

• Applications are reviewed on a rolling basis.
• The posting may be removed earlier than projected if a suitable pool of applications is received.

About the company

Planet designs, builds, and operates a constellation of imaging satellites that delivers data via a cloud-based platform. The company is both a space company and a data company.