Customer Service Representative

The role

Customer Service Representatives serve as the primary point of contact for customers. They deliver customer service, educate customers on products and services, and maintain company quality standards.

What you will do

• Providing outstanding customer service to ensure repeat business
• Educating our customers on our products and services
• Ensuring all transactions are completed in compliance with federal, state, and local regulations
• Following company policies and procedures
• Maintaining a balanced cash drawer
• Completing all transactions accurately, including cash handling
• Using our point-of-sale system to access information and process transactions
• Resolving customer complaints or referring complaints to the Store Manager for resolution
• Helping to maintain a neat and clean store environment for our customers and team members
• Performing other duties as instructed by management

Required qualifications

• Ability, willingness, and comfort to engage with customers
• Strong verbal communication
• Ability to offer products and services to customers based on their needs
• Exceptional attention to detail and ability to multi-task
• Professional appearance and demeanor
• Must be honest and have integrity
• English fluency is required
• Must be able to stand for extended periods
• Ability to lift up to 15 lbs. with little assistance
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Nice to have

• Previous customer service experience in industries such as hospitality, financial services, retail or restaurant
• English/Spanish bilingual

Benefits

• medical/dental/vision
• 401(k)
• vacation
• opportunities for advancement
• ongoing training

About the company

PLS is a leading retail provider of financial services. The PLS Group is comprised of over 200 financial service centers in 12 states.