Shift Supervisor

The role

Shift Supervisors provide leadership to ensure the store meets operating objectives and financial goals. They perform Customer Service Representative duties and assist the Assistant Store Manager with day-to-day operations.

What you will do

• Maintain exemplary customer service and build customer relationships
• Establish a strong customer service culture
• Support the Assistant Store Manager in implementing strategies to meet store goals
• Assist the Assistant Store Manager with developing and motivating team members
• Ensure compliance with federal, state, and local regulations
• Perform Customer Service Representative duties and supervise team activities in the absence of management
• Coach CSRs on transactions, customer service, and compliance
• Review and approve checks within limits
• Support store marketing efforts within the community
• Resolve customer complaints

Required qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance

Nice to have

• English/Spanish bilingual is a plus

Benefits

• medical/dental/vision
• 401(k)
• vacation
• opportunities for advancement
• ongoing training

About the company

PLS is a leading retail provider of financial services. The PLS Group is comprised of over 200 financial service centers in 12 states.