Shift Supervisor

The role

Shift Supervisors provide leadership to ensure the store meets operating objectives and financial goals. They perform Customer Service Representative duties and assist the Assistant Store Manager with day-to-day operations.

What you will do

• Maintaining exemplary customer service and building customer relationships
• Establishing a strong customer service culture
• Supporting the Assistant Store Manager in implementing strategies to meet store goals
• Assisting the Assistant Store Manager with developing and motivating team members
• Ensuring compliance with federal, state, and local regulations
• Performing Customer Service Representative responsibilities and supervising team activities
• Coaching CSRs on transactions and compliance
• Reviewing and approving checks within limits
• Supporting store marketing efforts within the community
• Resolving customer complaints

Required qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail and restaurant
• Ability, willingness, and comfort to engage with customers
• Ability to develop positive relationships with internal and external customers
• Strong desire to exceed corporate initiatives and inspire excellence in a team
• Excellent verbal and written communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Ability to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• Must be able to sit and/or stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance

Nice to have

• English/Spanish bilingual is a plus

Benefits

• medical/dental/vision
• 401(k)
• vacation
• opportunities for advancement
• ongoing training

About the company

PLS is a leading retail provider of financial services. The PLS Group is comprised of over 200 financial service centers in 12 states.