Assistant Store Manager

The role

Assistant Store Managers provide leadership to ensure the store meets operating objectives and financial goals. They perform Customer Service Representative duties and assist the Store Manager with day-to-day operations.

What you will do

• Maintain exemplary customer service and build customer relationships
• Establish a strong customer service culture
• Assist the Store Manager in implementing strategies to meet store goals
• Assist the Store Manager with recruiting, developing, and motivating team members
• Ensure compliance with federal, state, and local regulations
• Perform Customer Service Representative duties and supervise CSR activities
• Analyze financial statements and trends to increase sales
• Market within the community to increase market share and revenues
• Resolve customer complaints
• Assist the Store Manager with managing schedule, cash, and store audits

Required qualifications

• Minimum of one year of management experience in industries such as hospitality, financial services, retail, and restaurant
• Ability, willingness, and confidence to engage with customers
• Ability to develop positive relationships with customers
• Strong desire to exceed company initiatives and inspire excellence in a team
• Excellent communication and presentation skills
• High-energy, collaborative management experience
• Professional appearance and demeanor
• Must be honest and have integrity
• Able to work flexible hours, including early morning, evenings, weekends, and holidays
• English fluency is required
• Must be able to stand for extended periods
• Must be able to lift up to 15 lbs. with little assistance

Nice to have

• English/Spanish bilingual is a plus

Benefits

• medical/dental/vision
• 401(k)
• vacation
• opportunities for advancement
• ongoing training

About the company

The PLS Group is a leading retail provider of financial services headquartered in Chicago, comprised of over 200 financial service centers in 12 states.