Overnight Manager

The role

Overnight Managers provide on-call support to Customer Service Representatives during overnight hours. They ensure stores follow procedures, meet operating objectives, and support overnight operations.

What you will do

• Ensure all transactions are completed in compliance with federal, state, and local regulations
• Review and enforce applicable company policies with CSRs
• Communicate information, questions, and issues between store management and CSRs
• Attend the monthly regional meetings to communicate necessary information to CSRs
• Support a strong customer service culture
• Help CSRs resolve customer complaints
• Approve checks up to specified limits in accordance with company policy
• Complete video camera audits to provide additional support and security to overnight CSRs
• Help to maintain a clean, safe, and organized store environment
• Prepare required reports for Store and District Managers

Required qualifications

• 6+ months of PLS check cashing experience
• A minimum of one-year supervisory experience in industries such as hospitality, financial services, banking, retail, and restaurant
• Ability to develop positive relationships with internal and external customers
• Superior verbal and written communication skills
• Exceptional attention to detail and ability to multi-task
• Strong desire to exceed goals and inspire excellence in a team
• Professional appearance and demeanor
• Ability to work flexible hours, including overnight shifts, weekends, and holidays
• Must be able to sit and/or stand for long periods
• Ability to lift 15
• Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels

Nice to have

• Previous customer service experience in industries such as hospitality, financial services, banking, retail, and restaurant
• English/Spanish bilingual

Benefits

• medical/dental/vision
• 401k
• vacation
• opportunities for advancement
• on-going training available

About the company

PLS is a leading retail provider of financial services. The PLS Group is comprised of over 200 financial service centers in 12 states.