Auto Dealership Service Writer

The role

The Service Writer coordinates customer and internal service repair activities for a high-volume Buy Here Pay Here dealership service department. This person serves as the primary communication link between customers, technicians, collections, sales, and management.

What you will do

• Greet service customers and obtain vehicle concerns.
• Schedule maintenance and repair appointments.
• Explain repair recommendations, costs, and timelines to customers.
• Provide customers with updates regarding repair status and completion times.
• Open, update, and close repair orders accurately.
• Assign and dispatch repair work to technicians.
• Monitor repair progress and coordinate with technicians.
• Communicate diagnostic findings between technicians and customers.
• Coordinate with Dealership Manager to obtain repair approvals.
• Work with parts suppliers to obtain pricing and availability.

Required qualifications

• High school diploma or GED.
• Strong computer skills and dealership management software proficiency.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time-management skills.
• Able to stand and walk for several hours a day.
• Able to work outdoors in all weather conditions when necessary.
• Be able to lift up to 25 pounds.

Nice to have

• 2 years of automotive service advising or service writing preferred
• Experience in a Buy Here Pay Here dealership environment.
• Knowledge of automotive repair terminology and diagnostic procedures.
• Experience with inventory reconditioning processes.
• Familiarity with service scheduling and dispatching technicians.
• Understanding of warranty administration and parts ordering.

Benefits

• medical/dental/vision
• 401(k)
• vacation
• opportunities for advancement
• ongoing training

About the company

PLS Auto is a buy here pay here dealership that offers purchasing, auto financing, servicing, and maintenance on-site. The company mission is to deliver a top tier used car buying experience to customers.