Customer Love Team Member (German language)

The role

You will provide customer care for the German Customer Love team through phone, email, chat, and social media. You will manage customer accounts, resolve problems, propose nutritional plans, and conduct outbound campaigns.

What you will do

• Contact customers daily via phone, email, chat, and social media
• Realize outbound campaigns directed at customers
• Present offers to potential customers
• Manage customer accounts and help with order changes
• Make decisions to solve customer problems independently
• Take initiative and ideas to maintain good customer relationships
• Gain knowledge about dog health and nutrition

Required qualifications

• Very good written and oral communication in German
• Communicative knowledge of English and Polish
• Organized, empathetic, and able to solve problems
• Love for dogs
• Accuracy and punctuality

Nice to have

• Experience and interest in Customer Love and Sales
• Having a dog and interest in dog health and well-being

Benefits

• ESOP (Employee Stock Option Plan)
• Private medical care Medicover
• Multisport card
• Dog-friendly office
• Training budget
• 100% discount on PsiBufet
• Hybrid work model
• Three periods of 100% remote work per year
• Opportunity to engage in charitable actions

Before you apply

• Must have the right to work legally in the EU
• Visa sponsorship is not offered
• Recruitment process may include a home task or short presentation
• Recruitment process may use Metaview AI tool for note-taking

About the company

PsiBufet is a B-Corp certified company that creates fresh, cooked food for dogs. It is part of Butternut Box, a European leader in fresh dog food.