Billing Operations Specialist

The role

This person will manage customer account maintenance, collections, and billing administration. They will handle credit card updates, payment follow-ups, and account status changes to support the accounting function.

What you will do

• Process customer credit card and payment method updates.
• Ensure contract and account terms are reflected correctly in billing systems.
• Identify opportunities to improve or automate recurring billing and collections workflows.
• Own the collections process for past-due accounts.
• Execute force churns for accounts meeting defined criteria.
• Apply account suspensions and soft locks.
• Reinstate accounts and reverse suspensions or soft locks.
• Maintain clear, accurate records of all account actions.
• Respond to internal requests from Customer Success and Support.
• Assist with month-end close tasks and special accounting projects.

Required qualifications

• 1–3 years' of experience in accounting, billing operations, collections, or a related field.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or equivalent experience.
• Proficiency with Microsoft Excel or Google Sheets.
• Strong attention to detail and organizational skills.
• Clear written and verbal communication skills.
• Experience with customer-facing collections communication.
• Ability to maintain confidentiality of sensitive customer and financial information.
• Ability to sit and/or stand for prolonged periods.
• Use of computer, telephone, and other office equipment for the greater part of the workday.

Nice to have

• Experience with accounting or billing software such as NetSuite, QuickBooks, or Stripe.

Benefits

• Medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development
• Regular company provided meals

About the company

Procare Solutions has been dedicated to empowering early childhood educators for over 30 years. They provide child care management solutions to automate business processes and ensure safety and compliance.