Subscription Support Specialist

The role

You will serve as the primary point of contact for resolving subscription billing inquiries. You will manage hardware procurement workflows and billing case resolution to support the subscription base.

What you will do

• Answer and manage the Billing Support phone line
• Work and resolve cases within the Billing Support Salesforce queue
• Provide timely, accurate responses to customer billing inquiries
• Research account discrepancies and partner with Finance as needed
• Maintain accurate case documentation and follow-up notes
• Meet established productivity and SLA expectations
• Assist with billing-related operational initiatives
• Process purchase orders to vendors for hardware fulfillment
• Manage procurement and tracking of hardware inventory
• Coordinate with vendors to ensure timely shipment and order accuracy

Required qualifications

• Strong attention to detail and analytical skills
• Comfortable managing multiple queues and communication channels
• Ability to work independently and escalate appropriately
• Strong written and verbal communication skills
• Associate degree or equivalent work experience
• 2+ years' experience in billing, finance support, subscription support, or SaaS operations
• Experience working in Salesforce (or similar CRM)
• Experience in SaaS subscription billing environments
• Experience supporting hardware procurement or vendor management
• Experience partnering directly with Finance teams and bad debt workflow
• Sitting and/or standing for prolonged periods
• Use of computer, telephone, and other office equipment

Nice to have

• Familiarity with softlock

Benefits

• Medical, dental, & vision plans
• HSA option with employer contributions
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Company paid Short and Long-Term disability and Life Insurance
• RTD EcoPass for all Denver employees
• Tuition Reimbursement and continued Professional Development

About the company

Procare Solutions has been dedicated to empowering early childhood educators for over 30 years. They provide child care management solutions to automate business processes and ensure safety and compliance.