Customer Success Manager (m/f/d)

Berlin. Posted 5 months ago

The role

You will build long-term customer relationships, drive retention and expansion, and ensure customers achieve maximum value from the product. You will also renew and expand the product and identify customer risks.

What you will do

Renew and expand the product through customers
Develop understanding of customer business challenges
Align features and business advantages to customer needs
Identify risks for customers and address them with mitigation plans
Strive for full utilization of customer orders
Identify new opportunities and collaborate with sales teams
Network between customers and departments
Maintain long-term relationships with stakeholders

Required qualifications

Completed studies in Business Administration or a comparable qualification
Relevant professional experience
Familiar with B2B customer development
Used to working in a fast-paced, international environment
Able to manage multiple projects and processes simultaneously
Experience with (CRM/CSM) tools (e.g., Salesforce)
Fluent German skills
Fluent English skills

Nice to have

Accounting tools (e.g., DATEV)
Logistics tools (e.g., TMS/TNT)
Experience in project management
French skills

Benefits

Entrepreneurial freedom
Join an experienced founding team of serial and 2nd-time founders
Attractive base and bonus compensation program
Collaborate with top-tier investors and angels (incl. various unicorn founders) as well as leading market experts

About the company

A11 is a next-generation supply chain platform that uses agentic AI and workflow automation. The company has a team of 80+ FTEs across Europe, China, and India.